At Rahasya Oils, we take pride in delivering pure, high-quality products. Customer satisfaction is very important to us. Please read our refund and return policy carefully.
1. Returns & Replacements
- Due to the nature of edible products, we do not accept returns once the product is opened or used.
- Returns are only accepted if:
- You received a damaged or defective product.
- You received the wrong product.
- In such cases, please contact us within 48 hours of delivery with your order number and clear photos of the product/package.
2. Refunds
- Once your return request is approved, we will process a refund or replacement.
- Refunds will be issued to your original payment method within 5–7 business days after product verification.
- If you choose replacement, a new product will be shipped at no extra cost.
3. Non-Refundable / Non-Returnable Items
- Opened, used, or partially consumed products.
- Products returned without original packaging.
- Orders placed by mistake without informing us before dispatch.
4. Order Cancellations
- Orders can be cancelled within 12 hours of placing the order or before dispatch.
- Once shipped, cancellations are not possible.
5. How to Request a Return/Refund
To initiate a request, please contact us:
📧 Email: rahasyaoils@gmail.com
📞 Phone/WhatsApp: 7843022333
Please include:
- Order number
- Reason for return/refund
- Supporting images (if applicable)
6. Our Commitment
We aim to handle every concern with fairness and care. If you face any issue with our product, please reach out – we will do our best to resolve it quickly.